Upon entering the Department, you will be greeted by a Security Officer who will direct you to the Customer Service Desk.
Customer service desk
- You will be greeted by the Customer Service Representative.
- At the Customer Service Desk, information relating to the registration and identification card requirements are explained in detail to the customer.
- The Officer will check the customer’s name, date of birth, NIC number/ Registration number against the department’s database.
- The customer is then interviewed and provided with a check list of the documents applicable, if an A Form is required, the amount to be paid will be included on the form, to be paid at the Government Treasury.
Sample Check list
Sample FORM A
Upon returning to the department. The customer will proceed to the Customer Service Desk where documents will be checked, the treasury receipt stamped and photocopied.
In the waiting area, your number will be displayed on a monitor. When the number is called then you proceed to the next available booth.
- In the booth, the Customer is interviewed by the Registration Clerk, their data is then entered on to the department’s registration application data base.
- All documents are scanned
- Photograph, signature and biometrics of the Customer are taken and captured electronically.
Clerk entering the data on to the system
The customer is then issued with a collection slip instructing him/her to return within five (5) working days to collect the National Identification Card (ID card).
The Supervisor then vets the information entered on to the daily sheet against the registration application system, to ensure accuracy. Once the Supervisor is satisfied, the approval is done.
- Upon return for collection of the ID card, the customer will present the collection slip and the expired card if available, to the Clerk.
- The Clerk then will verify the card information against the system before presenting it to the customer.
- The customer should ensure that the information on the card is correct before leaving.
- If the customer is unable to collect in person, an authorisation letter issued by the department, to be filled out by a Justice of the Peace or Notary Royal.